## Our simple process  
 _helps patients find relief_

01.

## Create your free account

- Before you can book your first appointment, you’ll have to set up an account
- Setting up your account only takes a few minutes
- You can use your account to book appointments with our menopause-trained doctors and health specialists
- When you meet with any member of our clinical staff, your notes will be saved in your account

[Book Your Visit](https://app.gennev.com/signup?marketing_uuid=IbClpP758A1Q&affiliate_site=gennev)

02.

## Provide your health history and choose your payment method

- A privacy form for your signature will be sent by text message and email
- You’ll complete a brief questionnaire about your medical history
- Choose how you pay: you can either pay through your insurance or we can bill you directly

[Check Insurance](https://www.gennev.com/patients/insurance-and-pricing)

03.

## Book your doctor’s appointment

- You get a 30-minute virtual visit with a board-certified, menopause-trained doctor
- Together, you’ll create your customized care plan
- Depending on your health history and symptom experience, your doctor may prescribe medications
- They may also recommend follow-up care with our menopause-trained dietitians, health coaches, and mental health specialists, as necessary

04.

## Join your appointment

- We recommend using a computer rather than your phone for the best experience
- 15 minutes before your appointment, you’ll receive a link to your appointment by text message and email
- 5 minutes before your appointment, simply click on the link and follow the instructions

05.

## After your appointment

- You’ll receive a summary of your visit through your Gennev portal
- You can fill any prescriptions that have been ordered for you and schedule your recommended follow-up appointments
- A link to a satisfaction survey will be sent via email

## The Gennev Patient Journey

Your first appointment will be a **30-minute virtual visit** with a board-certified, menopause-trained doctor

Your doctor may refer you for **2 to 4 visits with one of our menopause-trained health coaches** if you need help with sleep, nutrition, or lifestyle changes

We can also help you **access mental health care with licensed specialists** quickly if you need help with anxiety, stress, or other symptoms related to mental health

If you’ve been prescribed medication, **you’ll check in with your doctor during a 30-minute follow-up visit** to assess your progress and dosing and renew prescriptions as necessary

## Covered by Insurance

## Look up your coverage

Look up your plan to see if you have eligible benefits that cover care from Gennev. Out-of-network coverage may also be available.

Enter Plan Name

Clear

Plan

Full Package Name

Network Status

Aetna

Full Package Name

WEB-TPA – Aetna Signature Administrators (PPO)

Network Status

In-Network

Aetna

Full Package Name

WEB-TPA – Aetna (PPO)

Network Status

In-Network

Aetna

Full Package Name

Sharp Rees-Stealy – Aetna (HMO)

Network Status

In-Network

S&S Healthcare

Full Package Name

S&S HealthCare Strategies (PPO)

Network Status

In-Network

Aetna

Full Package Name

Meritain Health

Network Status

In-Network

GHI

Full Package Name

GHI

Network Status

Out-of-Network Benefits

EmblemHealth

Full Package Name

EmblemHealth

Network Status

Out-of-Network Benefits

Cigna

Full Package Name

Cigna

Network Status

In-Network

Anthem

Full Package Name

Athem Blue Advantage HMO

Network Status

In-Network

Anthem

Full Package Name

Anthem HealthKeepers Plus – VA

Network Status

In-Network

Anthem

Full Package Name

Anthem BlueSecure PPO

Network Status

In-Network

Anthem

Full Package Name

Anthem Blue Preferred

Network Status

In-Network

**Out of network or have questions about coverage?** [Reach out to our team](https://www.gennev.com/contact)  
of insurance experts to understand your options.

## In-Person Care

## Looking for an in-person OBGYN?

[Visit our online scheduler, Lodus Health](https://lodushealth.com/). There you can access 2,700+ independent, affiliated providers who deliver comprehensive women's health services.

[Get Care](https://lodushealth.com/)